Privacy Policy

Last updated: 09/09/2025

Introduction

At Brand Angels, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website, place an order or interact with us.

What information we collect

Contact details: name, email, phone and company information.
Order details: billing and delivery addresses, products ordered.
Payments: processed securely by our payment provider. We do not store full card numbers.
Account data: username and hashed password if you create an account.
Marketing preferences: your newsletter and communications choices.
Technical data: IP address, device/browser info and site usage collected via cookies/analytics.

How we use your information

Process, deliver and manage your orders.
Provide customer support and respond to enquiries.
Send order confirmations, updates and invoices.
Improve our website and services through analytics and troubleshooting.
Send marketing emails where you’ve opted in (you can unsubscribe at any time).
Meet legal, tax and accounting obligations.

Sharing your data

We only share your data with trusted third parties where necessary to run our business, including:

Couriers and logistics partners to deliver your orders.
Payment processors to handle transactions securely.
IT/hosting and analytics providers to operate and improve our website.
Email and CRM platforms to send communications you’ve requested.

We never sell or rent your personal data.

Cookies and tracking

We use cookies to make our site work properly, remember your preferences and understand how the site is used. You can control cookies in your browser settings; some features may not work correctly if you disable them. See our Cookie Notice for details.

Data storage and security

Your data is stored securely on servers located in the UK/EU. We use encryption, secure payment gateways and strict access controls to protect your information.

How long we keep your data

Orders and accounts: up to 7 years for accounting and legal compliance.
Marketing data: until you unsubscribe or ask us to delete it.

Your rights

Under UK data protection law you can:

Request a copy of the personal data we hold about you.
Ask us to correct or update inaccurate information.
Request deletion of your data (where legally possible).
Object to or restrict certain processing.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.